Comparison
Kovira vs Desk365
Desk365 puts tickets inside Microsoft Teams. Kovira is the CMDB and ITSM platform underneath every ticket - asset inventory, dependency mapping, change management, full audit trail - with a permanent free tier at launch.
Overview
Kovira is an ITILv4-aligned CMDB and ITSM platform with asset inventory, dependency mapping, incident and change management, workflow automation, network scanning, endpoint agents, and a complete audit trail. Permanent free tier at launch.
Desk365 is a help desk ticketing product inside Microsoft Teams. Ticket intake, SLA management, basic workflow - with asset management gated to a higher tier and change management gated to a mid tier. The free plan is capped by monthly ticket volume.
The two sit at different layers. Desk365 gives users a place to raise tickets; Kovira gives internal IT teams, small businesses, and MSPs the CMDB and change process that makes those tickets resolvable. Run both - or run one. Kovira includes incident management as a first-class feature, so the whole stack can live under one roof.
Feature by feature
How they stack up
Core positioning
Primary product category
- Desk365
- Help desk ticketing
- Kovira
- CMDB + ITSM
Native Microsoft Teams experience
Desk365 includes Agent Bot and Support Bot for Teams.
- Desk365
- Supported
- Kovira
- Not supported
Free plan
Desk365's free plan is limited by monthly ticket volume; Kovira's free tier is permanent with the full platform.
- Desk365
- Supported
- Kovira
- Supported
Published pricing
Check each vendor's pricing page for current rates.
- Desk365
- Supported
- Kovira
- Supported
AI capabilities
- Desk365
- AI Agent + AI Copilot
- Kovira
- Not supported
Multi-tenant workspaces
For MSP client work or multi-entity businesses.
- Desk365
- Not supported
- Kovira
- Supported
CMDB and asset management
Desk365 added asset management as a higher-tier add-on. Kovira's CMDB is the core of the product.
Configuration management database
- Desk365
- Not supported
- Kovira
- Supported
Asset management
Desk365 gates asset management to its Premium tier.
- Desk365
- Premium plan
- Kovira
- Supported
Dependency mapping and impact analysis
- Desk365
- Not supported
- Kovira
- Supported
Built-in network discovery
- Desk365
- Not supported
- Kovira
- Supported
Built-in endpoint agents
- Desk365
- Not supported
- Kovira
- Supported
Microsoft 365 directory sync
- Desk365
- Supported
- Kovira
- Supported
SLA management
- Desk365
- Supported
- Kovira
- Supported
ITSM operations
Help desk ticket intake
Desk365 supports email, Teams, web portal, and forms.
- Desk365
- Supported
- Kovira
- Via incidents
ITILv4-aligned incident management
- Desk365
- Ticketing focus
- Kovira
- Supported
Change and approval management
Desk365 gates change management to its Plus tier and above.
- Desk365
- Plus plan+
- Kovira
- Supported
Problem management
- Desk365
- Not supported
- Kovira
- Supported
Workflow automation
- Desk365
- Ticket routing
- Kovira
- Supported
Complete audit trail
- Desk365
- Supported
- Kovira
- Supported
Documentation and knowledge
Rich document editor
- Desk365
- Basic
- Kovira
- Supported
Knowledge base linked to CIs
- Desk365
- Not supported
- Kovira
- Supported
Password vault
- Desk365
- Not supported
- Kovira
- Supported
What this comparison really means
Two products at adjacent layers
Desk365 is a help desk that lives in Microsoft Teams. For organisations standardised on Microsoft 365 and Teams, that placement is the product's strongest argument: tickets show up in the channel where work is already happening, agents respond from the same chat surface they are already on, and there is no separate web app to remember to log into. As a chat-first ticketing experience, Desk365 fits a particular operational style well, particularly small IT teams whose users live in Teams and whose support is conversational by default.
Kovira sits one layer in. The product's centre of gravity is the configuration management database underneath the tickets: typed CIs for every device, network, service, and licence; dependency mapping that incidents and changes link back to; ITILv4 incident management with full SLA tracking; change enablement with independent-approver enforcement; VECTOR network discovery with physical topology mapping; ATLAS endpoint agents; workflow automation triggered by CIs, schedules, SLA events, or incoming email. The ticketing surface in Kovira is full-featured but the product is not chat-first; it is CMDB-first with a help desk built on top.
How teams use both, and what Kovira covers on its own
When teams compare Desk365 and Kovira, two patterns recur. The first is teams whose tickets are conversational and whose asset and dependency requirements are light. They stay on Desk365 for the help desk, sometimes alongside a basic CMDB elsewhere, and the Kovira evaluation ends as 'maybe later when we need the CMDB depth'. The second pattern is teams whose ticket flow comes mostly through email rather than chat, who already have or want a real CMDB, who care about ITILv4 fields like resolution codes and postmortem links, and who need workflow automation that fires on CI changes and SLA events. They run Kovira for the whole stack.
Kovira's mailbox-to-ticket pipeline covers the email-first ticketing case directly. Connect a Microsoft 365 user or shared mailbox and incoming mail becomes incidents within seconds, with replies threaded back as comments using native email threading. Attachments and inline images are preserved. Scoped per-mailbox access means there is no tenant-wide admin grant. The incoming-mail workflow trigger then handles routing, acknowledgements, and chaining into existing approval flows. For teams whose users actually live in Teams chat, Desk365 covers a use case Kovira intentionally does not. For teams whose users live in email or whose ticket flow is structured rather than conversational, Kovira's approach is closer to what the work actually looks like.
Which one is right for you?
Both products have a sweet spot. Here is an honest view of when each one is the better fit.
Desk365 is the right call when
- Help desk ticketing inside Microsoft Teams is the only requirement.
- Your users live in Teams and the support experience has to stay there.
- A CMDB is already in place elsewhere, or you do not need one yet.
Kovira is the right call when
- You need a real CMDB under the tickets - dependency maps, impact analysis, a proper inventory.
- ITILv4-aligned incident and change management, not basic ticket routing.
- Assets, tickets, documentation, workflows, and audit trail belong in one platform.
- VECTOR network scanning and ATLAS endpoint agents should ship with the platform, not cost extra.
- Multi-tenant workspaces matter - for MSP client work or multi-entity businesses.
- A permanent free tier with the full platform changes the math.
Common questions
Can Kovira and Desk365 be used together?
Yes. Many teams keep Desk365 (or another Teams-native help desk) for user-facing support intake and use Kovira as the CMDB and ITSM platform behind it - the asset inventory, change management, and audit trail that supports tickets.
Does Kovira replace a Teams-based help desk?
Kovira includes incident management as a first-class feature, which covers ITSM-style ticket workflow for internal IT teams, small businesses, and MSPs. If your users specifically need to raise tickets inside Microsoft Teams, a Teams-native help desk is still the right choice for that intake experience.
Is Kovira a Microsoft-centric platform?
Kovira integrates with Microsoft 365 through Entra ID and Intune sync, but it is not limited to Microsoft environments. Linux endpoints report through ATLAS, and VECTOR discovers devices regardless of vendor or operating system.
How does pricing compare?
Desk365 publishes tiered per-agent pricing, with asset management and change management gated to higher tiers, and offers a limited free plan. Kovira charges per technician for access to the full CMDB and ITSM platform and includes a permanent free tier with every CI type, discovery, incidents, changes, and the audit trail. Check both vendors' pricing pages for current rates.
Be first in line when we launch
Kovira is launching soon. The free tier will include every CI type, VECTOR network scanning, ATLAS endpoint agents, incidents, changes, workflows, and the complete audit trail. Leave your email and we will let you know the moment it is ready.