By using kovira.app you agree to these terms. There is a plain-English summary first, then the full agreement below. Where the two differ, the full agreement controls.
What we provide
Kovira is a multi-tenant CMDB and ITSM platform for IT teams. It is software that helps you run configuration management and service operations. It is not legal, accounting, tax, or compliance advice. Whether your use of Kovira satisfies any regulatory, contractual, or audit obligation you are subject to remains your responsibility.
Your account
You are responsible for keeping your sign-in credentials secret and for what happens under your account. Turn on multi-factor authentication, available on every plan. Tell us immediately at security@kovira.app if you suspect unauthorised access. Workspace owners and admins are responsible for who they invite and what those people can do.
Your data
You own everything you put into Kovira: configuration items, incidents, changes, documents, stored secrets, workflows, and customer records. You grant us the licence we need to store, process, and display it so the service works. You can export your data and delete your workspace at any time from the platform. See the privacy policy for the full rights list.
Discovery and endpoint agents
VECTOR scans networks and ATLAS runs on endpoints. You may only point discovery at networks you own or are authorised to scan, and only deploy endpoint agents on devices you control or administer. You are responsible for holding that authority. Do not use Kovira to scan, probe, or inventory infrastructure you do not have the right to assess.
Acceptable use
- Do not use the service to break the law.
- Do not attempt to access another workspace's data, and do not probe for vulnerabilities outside our disclosure process at security@kovira.app.
- Do not reverse engineer, scrape, or resell the service.
- Do not use the service or its data to train a machine-learning model without our written consent.
Service provided as is
The service is provided as is. Features may change or be retired over time, and occasional faults or downtime can happen. We will make reasonable efforts to give meaningful warning before deprecating anything you rely on. Nothing here limits the rights you have under the Australian Consumer Law (or equivalent local law) that cannot be excluded.
Pricing and payment
Subscription pricing is shown on the pricing page. Plans are billed per technician per month. Prices are in Australian dollars and include GST where applicable. You can cancel at any time and keep access until the end of the current billing period.
Liability
To the extent permitted by the Australian Consumer Law, our total liability arising out of or relating to the service is limited to the greater of the fees you paid us in the twelve months before the claim and AUD $100. We are not liable for indirect, consequential, or business-loss damages.
Governing law
These terms are governed by the laws of Victoria, Australia. Disputes are resolved in the courts of Victoria.
Changes
If we materially change these terms we will notify account holders by email before the changes take effect, and update the effective date above.
Contact
Questions about these terms: legal@kovira.app.
Full terms of use
The agreement below is the operative document. Where the plain-English summary above and the full terms below differ, the full terms control.
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KOVIRA.APP TERMS OF USE
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Effective: 2 July 2026
Version: 1.0
Operator: Kovira, a platform operated by Arcsurge, of
Melbourne, Victoria, Australia ("Kovira", "we",
"us", "our")
Jurisdiction: Victoria, Australia
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1. DEFINITIONS
1.1 In these Terms of Use ("Terms"):
(a) "Service" means the kovira.app web application,
associated mobile views, application programming
interfaces (REST and GraphQL), the VECTOR and ATLAS
agents, edge functions, documentation, and any
related services we make available under the
kovira.app brand.
(b) "Workspace" (also called a Tenant) means a single
organisation account on the Service, isolated from
other Workspaces at the database level.
(c) "Owner" and "Administrator" mean users with the
owner or admin role on a Workspace. They may invite,
modify, or remove other users, configure
integrations and agents, manage billing, and delete
the Workspace.
(d) "Operator" and "View-only" mean users with the
operator or view_only role. They may use the
operational features of the Service to the extent
their role and any per-member permission overrides
allow, but may not administer the Workspace.
(e) "You" or "your" means the individual user accepting
these Terms, and where applicable the legal entity
on whose behalf that individual is acting.
(f) "Your Content" means any data, text, configuration
items, incidents, changes, problems, requests,
documents, stored credentials, workflows, customer
and contact records, files, discovery and inventory
data, or other material that you, your users, or
your connected systems submit to, upload to,
generate using, or transmit through the Service.
(g) "Discovery Data" means network, device, endpoint,
identity, and configuration information collected by
the VECTOR scanner, the ATLAS endpoint agent, or a
connected Microsoft 365 tenant.
(h) "Subscription" means the paid right to access and
use the Service for a recurring period, on the
pricing published at kovira.app/pricing.
(i) "Fees" means the amounts payable for the
Subscription, including all charges for additional
seats, agents, capacity, or other usage-based
add-ons.
(j) "ACL" means the Australian Consumer Law set out in
Schedule 2 to the Competition and Consumer Act 2010
(Cth).
(k) "Privacy Laws" means the Privacy Act 1988 (Cth)
(including the Australian Privacy Principles), the
Privacy Act 2020 (NZ), the EU General Data
Protection Regulation 2016/679 (where applicable),
and any successor or replacement legislation.
2. AGREEMENT AND ACCEPTANCE
2.1 By creating an account, signing in, or otherwise
accessing or using the Service, you agree to be bound by
these Terms, our Privacy Policy at /privacy, our
Cookies policy at /cookies, and, where you require one,
our Data Processing Addendum at /security/dpa (together,
the "Agreement").
2.2 If you are accepting these Terms on behalf of a company,
partnership, sole trader, incorporated entity,
not-for-profit, or any other organisation, you warrant
that you have the authority to bind that organisation,
and "you" includes that organisation.
2.3 You must be at least 18 years old (or the age of legal
capacity to enter into a contract in your jurisdiction,
if higher) to use the Service.
2.4 If you do not agree to any part of the Agreement, you
must not access or use the Service.
3. ACCOUNTS AND SECURITY
3.1 You are responsible for safeguarding your authentication
credentials and any device used to access the Service.
You must not share your credentials with any other
person.
3.2 You are responsible for all activity that occurs under
your account, whether or not you authorised that
activity, unless you have notified us of suspected
unauthorised access and we have had a reasonable
opportunity to act.
3.3 You must notify us at security@kovira.app without undue
delay if you suspect any unauthorised access to your
account, loss of credentials, or any other security
incident affecting your use of the Service.
3.4 Multi-factor authentication is available on every plan
and single sign-on is available on every paid plan. You
are responsible for configuring the authentication
controls appropriate to your risk.
3.5 You agree to provide accurate and current information
when creating and maintaining your account, and to keep
that information up to date.
4. WORKSPACES AND MULTI-USER ACCOUNTS
4.1 Each Workspace is administered by one or more Owners and
Administrators, who are responsible for:
(a) inviting and removing users and setting their roles
and permission overrides;
(b) configuring integrations, agents, and connected
services;
(c) the actions of all users they have invited; and
(d) ensuring that all users they invite have agreed to
these Terms.
4.2 Owners and Administrators may at any time export the
Workspace data or delete the Workspace in its entirety
from within the Service. Deletion is permanent after the
backup window has elapsed, as described in clause 12.
4.3 Where these Terms impose an obligation on "you", and the
relevant context concerns a Workspace, the obligation is
owed by each Owner, Administrator, and user to the extent
of their ability to comply.
5. THE SERVICE
5.1 Subject to your compliance with the Agreement and
payment of applicable Fees, Kovira grants you a
non-exclusive, non-transferable, non-sublicensable,
revocable right to access and use the Service for your
internal business purposes during the term of your
Subscription.
5.2 The Service is provided on a continuous-development
basis. We may, at any time:
(a) modify, add, or remove features;
(b) impose limits on certain features or restrict access
to parts of the Service;
(c) suspend the Service for maintenance, security, or
operational reasons; and
(d) deprecate features, provided we make reasonable
efforts to notify you in advance for features that
are material to your use.
5.3 Where the Service, or any part of it, is offered as a
"beta", "preview", or "early access" release, it is
provided on an as-is basis without any warranty of
fitness, availability, or suitability, subject only to
non-excludable rights under the ACL or equivalent
applicable consumer-protection legislation.
6. YOUR CONTENT: OWNERSHIP, LICENCE, RESPONSIBILITY
6.1 OWNERSHIP. As between you and Kovira, you retain all
right, title, and interest in and to Your Content. We do
not claim ownership of Your Content.
6.2 LICENCE TO KOVIRA. You grant Kovira a worldwide,
non-exclusive, royalty-free, sublicensable (to our
service providers only, and only to the extent necessary
to operate the Service) licence to host, store, copy,
transmit, display, process, back up, cache, and
otherwise use Your Content solely to provide, secure,
improve, and support the Service for you. This licence
terminates when Your Content is deleted, subject to a
reasonable period for the deletion to propagate through
backups.
6.3 RESPONSIBILITY FOR YOUR CONTENT. You are solely
responsible for Your Content, including without
limitation:
(a) the accuracy, quality, legality, and appropriateness
of all material you upload, transmit, or store
through the Service;
(b) obtaining all rights, consents, licences, and
permissions necessary to upload, transmit, store, and
authorise our processing of Your Content, including
consents from your customers, employees,
contractors, and any other natural persons
identified in Your Content;
(c) ensuring that Your Content does not infringe any
intellectual property right, privacy right, or other
right of any third party;
(d) ensuring that Your Content complies with all
applicable laws, including Privacy Laws, the Spam Act
2003 (Cth), and consumer-protection legislation;
(e) maintaining your own backup copies of Your Content
sufficient to meet your operational, legal, and
regulatory obligations. We make reasonable backup
efforts but you should not rely on us as a sole or
primary backup; and
(f) the lawful basis on which you load third-party
personal information (for example customer or staff
records) into the Service.
6.4 DISCOVERY DATA AND AGENTS. You represent and warrant
that:
(a) you own, operate, or are otherwise authorised to
scan every network you point the VECTOR scanner at,
and to inventory every device it reaches;
(b) you own, administer, or are otherwise authorised to
deploy the ATLAS endpoint agent on every device on
which it is installed;
(c) any Microsoft 365 tenant you connect is one you are
authorised to read; and
(d) your collection and use of Discovery Data complies
with all applicable laws and with any workplace,
monitoring, or notice obligations that apply to you.
6.5 STORED CREDENTIALS. Where you store secrets, passwords,
or keys in the Service, you are responsible for your
lawful authority to hold and use them. The Service
encrypts stored secrets and does not expose them in logs
or audit entries, but you remain the party accountable
for their use.
6.6 WARRANTIES FROM YOU. You represent and warrant that Your
Content does not contain any virus, worm, malware, or
other harmful code, and that your use of the Service is
not defamatory, obscene, threatening, harassing, abusive,
or otherwise unlawful.
6.7 REMOVAL OF CONTENT. We may, but are not obliged to,
remove or refuse to host Your Content if we reasonably
believe that it breaches the Agreement or any applicable
law, or that hosting it exposes us or other users to risk
of liability. Wherever practicable we will notify you
before removing material content.
7. ACCEPTABLE USE
7.1 You must not, and must not permit any person under your
control to:
(a) use the Service in any manner that violates any
applicable law, regulation, or third-party right;
(b) attempt to gain unauthorised access to any account,
Workspace, server, system, or network connected to
the Service, or to any data that is not your own;
(c) probe, scan, or test the vulnerability of any part
of the Service except through our disclosure process
at security@kovira.app;
(d) point the VECTOR scanner at, or install the ATLAS
agent on, any network or device you do not own or
are not authorised to assess;
(e) interfere with, disrupt, or place an unreasonable
load on the Service, including through
denial-of-service, rate-evading scraping, or
systematic harvesting of data;
(f) use the Service to send any unsolicited commercial
electronic message in breach of the Spam Act 2003
(Cth) or equivalent legislation elsewhere;
(g) reverse engineer, decompile, disassemble, or
otherwise attempt to derive the source code of the
Service, except to the extent expressly permitted by
non-excludable applicable law;
(h) resell, sublicense, lease, rent, time-share, or
otherwise commercially exploit the Service, except
where doing so is the ordinary use of the Service by
your Workspace (for example a managed service
provider operating client Workspaces);
(i) use the Service, or any data obtained from it, to
train, fine-tune, or evaluate any machine-learning
model without our express written consent; or
(j) remove, obscure, or alter any proprietary notice,
label, or mark on or in the Service.
8. THIRD-PARTY SERVICES
8.1 The Service relies on, and integrates with, third-party
services including Supabase (database, authentication,
storage), Vercel (application hosting and edge network),
Stripe (card payments), and Resend (transactional
email). If you connect Microsoft 365, the Service reads
your tenant through Microsoft Graph. The current list is
published at /security/subprocessors.
8.2 We are not responsible for the acts, omissions,
availability, accuracy, or content of any third-party
service, and we make no warranty in respect of any
third-party service.
8.3 You are responsible for the terms on which you connect
any third-party service to the Service (for example your
Microsoft 365 tenant).
9. FEES AND PAYMENT
9.1 Fees are payable in advance on a recurring basis at the
rate specified on the pricing page at the time you
commence your Subscription, or as otherwise agreed in
writing.
9.2 All Fees are stated in Australian Dollars (AUD) and,
where applicable, are inclusive of Australian Goods and
Services Tax (GST). Where the recipient is registered
for GST, a valid tax invoice will be made available.
9.3 We may change Fees at any time on at least thirty (30)
days' notice, to take effect at the start of your next
billing period.
9.4 Fees are non-refundable except where required by the ACL
or other non-excludable applicable law.
9.5 If any payment is overdue, we may, on at least seven (7)
days' notice, suspend your access to the Service until
payment is received in full.
9.6 You authorise us (or our payment processor) to charge
the payment method you have provided for all Fees as and
when they fall due.
10. SUSPENSION
10.1 We may suspend your access to the Service, in whole or
in part, without prior notice if:
(a) we reasonably believe you have breached the
Agreement;
(b) we reasonably believe continued use poses a
security risk to the Service or to other users;
(c) we are required to do so by law or by order of a
competent court or regulator; or
(d) Fees are overdue beyond the period in clause 9.5.
10.2 We will lift the suspension promptly once the
underlying cause is remedied. Suspension does not
relieve you of your obligation to pay Fees accruing
during the suspension period.
11. TERM AND TERMINATION
11.1 The Agreement starts when you first accept it and
continues until terminated under this clause 11.
11.2 You may terminate the Agreement and your Subscription at
any time from within the Service, or by emailing
support@kovira.app. Termination takes effect at the end
of the then-current billing period.
11.3 We may terminate the Agreement immediately on notice
if:
(a) you commit a material breach that is not capable of
remedy, or that is capable of remedy and is not
remedied within fourteen (14) days of our notice; or
(b) you become insolvent, suspend payment of debts as
they fall due, or enter into administration or
liquidation, or any analogous event in any
jurisdiction.
11.4 On termination:
(a) your right to access and use the Service ceases
immediately;
(b) we will retain Your Content in accordance with
clause 12 unless an Owner or Administrator has
triggered deletion;
(c) accrued payment obligations survive; and
(d) clauses that by their nature should survive (see
clause 29) survive.
12. DATA RETENTION AND DELETION
12.1 During the term of your Subscription we retain Your
Content so that the Service can operate.
12.2 An Owner or Administrator may at any time:
(a) export Your Content in a machine-readable format
from within the Service; or
(b) permanently delete the Workspace and all associated
Your Content.
12.3 On cancellation by you, or termination by us under
clause 11.3, we will purge Your Content within thirty
(30) days from the operational database, and within
ninety (90) days from our backup systems, except where:
(a) we are required to retain certain records under
tax, accounting, or regulatory law; or
(b) we are subject to a legal hold or compulsory process
requiring retention.
12.4 The audit trail is designed to be tamper-evident and
is retained for the lifetime of the Workspace as a
compliance feature; it is purged with the Workspace on
deletion.
13. YOUR ENVIRONMENT AND COMPLIANCE
13.1 You acknowledge that the Service is software that
supports, but does not replace, your own operational
judgement and your own statutory, contractual, and audit
obligations.
13.2 Without limiting clause 13.1, the following remain your
responsibility:
(a) your authority to scan the networks and inventory
the devices you direct the Service at;
(b) the lawful basis on which you load personal
information into the Service and any notice or
consent obligations owed to the people it concerns;
(c) the accuracy and currency of the configuration data,
relationships, service levels, and records you
maintain in the Service; and
(d) meeting any external framework, certification, or
audit requirement that applies to you. The Service
can assist with such a requirement; it does not by
itself satisfy one.
13.3 No feature of the Service constitutes legal, accounting,
tax, or compliance advice.
14. INTELLECTUAL PROPERTY
14.1 Kovira owns, or is licensed to use, all intellectual
property in and to the Service, including the software,
source code, object code, design, interfaces,
documentation, trade marks, and logos. Nothing in the
Agreement transfers any of those rights to you.
14.2 "Kovira", "kovira.app", "VECTOR", "ATLAS", and any
related logos or branding are marks of Kovira. You must
not use them without our prior written consent except as
required to identify the Service in fair-dealing
contexts.
14.3 If you provide feedback, suggestions, or ideas relating
to the Service, you grant us a perpetual, irrevocable,
worldwide, royalty-free licence to use and incorporate
that feedback without compensation or attribution.
15. CONFIDENTIALITY
15.1 Each party will not disclose or use the other's
confidential information except as necessary to perform
the Agreement or as required by law.
15.2 This clause does not apply to information that is
publicly known, was independently developed, was already
known to the receiving party without obligation of
confidence, or is required to be disclosed by law or
court order.
16. PRIVACY AND DATA PROCESSING
16.1 Our handling of personal information is governed by our
Privacy Policy at /privacy, which forms part of the
Agreement.
16.2 Where you require it, our Data Processing Addendum at
/security/dpa applies and appoints Kovira as a processor
of the personal information you submit through the
Service. For transfers governed by the GDPR, the
Standard Contractual Clauses approved by the European
Commission are incorporated to the extent applicable.
16.3 The current sub-processors are published at
/security/subprocessors.
17. WARRANTIES AND DISCLAIMERS
17.1 To the maximum extent permitted by law, the Service is
provided "as is" and "as available", without any
warranty or condition, express, implied, statutory, or
otherwise, including warranties of merchantability,
fitness for a particular purpose, title,
non-infringement, accuracy, availability, security, or
that the Service will be uninterrupted, error-free, or
free of harmful components.
17.2 We do not warrant that the Service will meet your
requirements, that any defect will be corrected, or that
the results obtained from the Service will be accurate or
reliable.
17.3 Clauses 17.1 and 17.2 do not exclude, restrict, or
modify any guarantee, right, or remedy you have under the
ACL or other non-excludable consumer-protection law.
Where the Service is supplied to you as a consumer within
the meaning of the ACL, our liability for breach of a
consumer guarantee is limited, at our option, to the
resupply of the services or the cost of having them
resupplied.
18. LIMITATION OF LIABILITY
18.1 Nothing in the Agreement excludes or limits any
liability that cannot, by law, be excluded or limited,
including liability for death or personal injury caused
by negligence, for fraud, or for any consumer guarantee
under the ACL where exclusion is prohibited.
18.2 Subject to clause 18.1, to the maximum extent permitted
by law:
(a) neither party is liable to the other for any
indirect, consequential, special, incidental,
punitive, or exemplary loss, or for any loss of
profits, revenue, business, goodwill, anticipated
savings, contracts, or data, or for business
interruption, whether in contract, tort (including
negligence), under statute, or otherwise; and
(b) our total aggregate liability to you under or in
connection with the Agreement is limited to the
greater of:
(i) the Fees paid by you to us in the twelve (12)
months immediately preceding the event giving
rise to the first claim; and
(ii) AUD $100.
18.3 You acknowledge that the limitations and exclusions in
this clause 18 are reasonable having regard to the
nature of the Service and the Fees payable.
19. INDEMNIFICATION
19.1 You indemnify, and will keep indemnified, Kovira and our
officers, employees, contractors, and agents against all
claims, demands, actions, losses, damages, costs
(including reasonable legal costs), expenses, and
liabilities arising out of or in connection with:
(a) Your Content or Discovery Data (including any claim
that it infringes a third-party right, breaches
Privacy Laws, or was collected without authority);
(b) your breach of any provision of the Agreement;
(c) your breach of any law, regulation, or third-party
right in connection with your use of the Service;
and
(d) any dispute between you and a customer, employee,
contractor, or other third party arising out of your
use of the Service.
19.2 We will notify you promptly of any claim for which we
seek indemnification, give you reasonable assistance in
defending it at your cost, and not settle it without your
prior written consent (not to be unreasonably withheld)
where the settlement imposes a non-monetary obligation on
you.
20. FORCE MAJEURE
20.1 Neither party is liable for any failure or delay in
performing any obligation under the Agreement (other than
an obligation to pay money) to the extent caused by an
event beyond that party's reasonable control, including
acts of God, fire, flood, earthquake, pandemic, war,
terrorist act, civil disturbance, governmental action,
labour dispute, power or telecommunications failure,
internet outage, or failure of any third-party service
provider on which the Service depends.
21. MODIFICATION OF TERMS
21.1 We may modify these Terms at any time. Where the
modification is material we will notify account holders
by email and/or in-app notification at least fourteen
(14) days before it takes effect.
21.2 Your continued use of the Service after the effective
date of any modification constitutes acceptance of the
modified Terms. If you do not agree, you must cease using
the Service before they take effect.
21.3 The current effective version is always available at
/terms with an effective date at the top.
22. NOTICES
22.1 Notices to you may be given by email to the address
registered against your account, by in-app notification,
or by other reasonable means. A notice given by email is
taken to have been received on the day it was sent unless
we receive an automated delivery-failure message.
22.2 Notices to Kovira must be given in writing to
legal@kovira.app. A notice is taken to have been received
on the next business day after sending.
23. GOVERNING LAW AND JURISDICTION
23.1 The Agreement is governed by, and is to be construed in
accordance with, the laws in force in Victoria,
Australia.
23.2 Each party irrevocably submits to the exclusive
jurisdiction of the courts of Victoria, and the courts
competent to hear appeals from them, for any proceeding
arising out of or in connection with the Agreement.
23.3 The United Nations Convention on Contracts for the
International Sale of Goods does not apply to the
Agreement.
24. DISPUTE RESOLUTION
24.1 If a dispute arises in connection with the Agreement,
the party raising it must give written notice to the
other ("Dispute Notice") describing the dispute and the
resolution sought.
24.2 For fourteen (14) days after the Dispute Notice, the
parties must attempt in good faith to resolve the dispute
by direct negotiation between senior representatives.
24.3 If the dispute is not resolved within that period,
either party may submit it to mediation administered by
the Australian Disputes Centre under its guidelines.
24.4 This clause does not prevent either party from seeking
urgent equitable relief from a court of competent
jurisdiction at any time.
25. ASSIGNMENT
25.1 You must not assign, novate, or otherwise transfer any
of your rights or obligations under the Agreement without
our prior written consent.
25.2 We may assign or novate the Agreement, in whole or in
part, to any related body corporate, or in connection
with a merger, acquisition, or sale of substantially all
of our business, on notice to you.
26. ENTIRE AGREEMENT
26.1 The Agreement is the entire agreement between the
parties in relation to its subject matter and supersedes
any prior agreement, understanding, representation, or
arrangement relating to it.
26.2 You acknowledge that you have not relied on any
statement, representation, assurance, or warranty that is
not set out in the Agreement.
27. SEVERABILITY
27.1 If any provision of the Agreement is or becomes invalid,
illegal, or unenforceable in any jurisdiction, it is to
be read down or severed to the extent necessary to make
the remaining provisions valid and enforceable.
27.2 The validity, legality, or enforceability of any
provision in any other jurisdiction is unaffected.
28. NO WAIVER
28.1 A failure or delay by either party to exercise any
right, power, or remedy does not operate as a waiver of
it.
28.2 A single or partial exercise of any right, power, or
remedy does not preclude any other or further exercise of
it or of any other right, power, or remedy.
29. SURVIVAL
29.1 The following clauses survive termination or expiration
of the Agreement: clauses 1 (Definitions), 6 (Your
Content), 13 (Your Environment and Compliance),
14 (Intellectual Property), 15 (Confidentiality),
16 (Privacy), 17 (Warranties), 18 (Limitation of
Liability), 19 (Indemnification), 23 (Governing Law),
24 (Dispute Resolution), 26 (Entire Agreement),
27 (Severability), 28 (No Waiver), and this clause 29.
30. CONTRACTING ENTITY AND CONTACT
30.1 The contracting entity under the Agreement is:
Kovira, a platform operated by Arcsurge
Melbourne, Victoria, Australia
30.2 Contact points:
Legal notices: legal@kovira.app
Privacy enquiries: privacy@kovira.app
Security disclosures: security@kovira.app
Billing: billing@kovira.app
General support: support@kovira.app
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END OF TERMS OF USE
Version 1.0 | 2 July 2026
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