The CMDB without the enterprise overhead

One platform for IT teams of 1 to 500

Kovira has the depth to run real IT operations, whether you are a solo sysadmin, an internal IT team, an IT consultant, or an MSP running hundreds of client environments.

• Asset tracking with dependency mapping

  Every asset type is modelled with purpose-built fields: devices, networks, racks, services, people, contracts, SLAs, incidents, and changes. Relationships are typed and enforced, so a dependency map reflects what is actually connected.

  • Interactive visual dependency maps
  • Typed relationships between any CI pair
  • Referential integrity across the whole model
• ITILv4 incident and change management

  A full incident lifecycle with response and resolution SLA timers, resolution and closure codes, watchers, and parent and child links. Every change runs upstream and downstream impact analysis before it is approved.

  • Response and resolution SLAs with coverage windows and holidays
  • Resolution codes, closure codes, watchers, and reopen tracking
  • Parent and child incident linking for major events
• Workflow automation

  A visual builder for multi-step approvals, conditional branches, delayed actions, email, and webhook calls. Trigger from CI changes, incidents, schedules, or incoming email, with no code.

  • Triggers: CI changes, incidents, SLA events, schedules, incoming email
  • Send email, update CIs, call webhooks, transform data
  • Built-in automations for assignment and SLA risk or breach
• Microsoft 365 integration

  Users, security groups, and managed devices flow in from Entra ID and Intune in the background, so the CMDB stays current without manual updates.

  • Background sync keeps records current
  • Users, groups, and devices as native CIs
  • People, devices, and access in one view
• Mailbox to ticket pipeline

  Connect a support mailbox and every new email becomes an incident. Replies thread back as comments on the same incident, with attachments preserved. Access is scoped per mailbox, so no tenant-wide grant is required.

  • Incidents appear within seconds of mail arriving
  • Native Microsoft 365 reply threading, with subject fallback
  • Loop prevention for bounces, autoresponders, and system replies
• VECTOR discovery and ATLAS agents

  VECTOR discovers devices, subnets, VLANs, and WAN links and maps how they connect, down to the port. ATLAS agents report hardware, software, and security posture from every endpoint.

  • Physical network topology with port-level connectivity
  • Locate any device on the network quickly
  • Pause, resume, and uninstall agents centrally; heartbeats flag silent ones
• One record per device

  A single machine often appears in a VECTOR scan, an ATLAS check-in, and a Microsoft 365 import. Kovira reconciles those signals into one Configuration Item, keeps the source for each field, and shows where every value came from.

  • Multiple sources reconciled into one record
  • Works across VECTOR, ATLAS, and Microsoft 365
  • Field-level provenance for every value
• Documentation linked to your CIs

  Structured documents with rich text, code, tables, checklists, and images, attached to the CIs they describe. Postmortems sit next to the incidents they review, so knowledge stays in context.

  • Link runbooks and postmortems to CIs and incidents
  • Collaborative editing with author locking
  • Rich content blocks for any document style
• Isolated tenants, granular access

  Tenant isolation is enforced at every layer, so each workspace is fully separated. Four base roles cover the common cases, with per-member overrides when someone needs more or less than the role default.

  • Per-member permission overrides above or below the base role
  • Recycle bin for deleted CIs, with restore or purge
  • Switch between workspaces without logging out, on the MSP plan
• Audit trail for compliance

  Every action is recorded: CI edits, sign-ins, permission checks, and workflow runs. The trail is always on, filterable, and exportable, so it is ready to hand to an auditor.

  • Who, what, when, and where for every action
  • Ready for ISO 27001 and governance audits
  • Filterable and exportable audit log
• Structured around ITILv4 practices

  The data model follows the ITIL practices that matter most for IT operations: Service Configuration, Change Enablement, Incident Management, and IT Asset Management.

  • A purpose-built data model, not generic project management
  • Workflows and permissions designed for ITIL
  • Ready for teams working towards ITIL maturity