Use cases

One CMDB. Four ways to use it.

Kovira is the same CMDB whether you are a solo sysadmin on the free tier, an internal IT team, an IT consultant, or an MSP managing hundreds of client workspaces. Pick the use case that looks like your team.

Same platform across every team size

The four use cases below are different shapes of the same product. Free, Teams, Business, and MSP all run the same CMDB, the same ITSM surface, the same workflow engine, and the same discovery sources. The difference between plans is who they are sized for and what limits and add-ons they ship with, not what the platform is capable of underneath.

That matters because IT teams grow into and out of these shapes. A solo admin on Free who hires their second technician steps up to Teams without a migration. A small business team that crosses ten technicians moves to Business and keeps every CI, document, workflow, and audit record. An internal IT team that becomes an MSP turns multi-tenancy on and adds client workspaces alongside their existing one. The records, workflows, and audit trail come along through every step.

Full CMDB

19 typed CI categories, dependency mapping, version history with rollback, and a recycle bin on every plan including the free tier.

ITILv4 ITSM

Incidents with response and resolution SLAs, watchers, parent and child links, and changes with independent-approver enforcement on every plan.

Workflow engine

Visual builder with triggers across CIs, schedules, SLA events, and incoming email (paid plans), plus send-email, webhook, and data transform actions.

Security defaults

Mandatory MFA, tenant isolation, RBAC with per-member overrides, and a complete audit trail on every plan. SSO from Teams up.

Picking the right use case for your team

Most teams know within a paragraph or two of reading the use case which shape they are. The signals to look for are seat count, whether you have more than one client environment to manage, and whether ticket inflow comes through email.

  • Free is the right call for a solo IT admin or homelab tinkerer with a small environment. One seat, fifty CIs, fifty ATLAS agents, and the full CMDB and ITSM platform. Permanent free tier, not a 14-day trial.
  • Teams fits a small IT department or growing small business. Up to ten technician seats, five hundred CIs, Microsoft 365 directory sync, one monitored mailbox for incident triage, and SAML SSO. Most teams that arrive on Teams stay on it for a year or two before considering Business.
  • Business is for internal IT at growing or mid-sized organisations. Unlimited technicians and CIs, three monitored mailboxes, higher API and workflow throughput, and the full ITILv4 surface (resolution and closure codes, watchers, parent and child incident links, postmortem references) for teams that need to pass external audits.
  • MSP is the right call when you manage more than one client environment and need data isolation between them. Unlimited multi-tenant workspaces with per-customer SLA policies, five monitored mailboxes per workspace, shared technician seats across every client, and per-tenant workflows. The MSP plan ships the same surface as Business, plus the multi-tenant infrastructure.

None of the steps between plans are migrations. Move up or down whenever it suits the team, with the data, workflows, and audit trail intact each time. The decision is sizing rather than commitment.

Same CMDB. Your scale. Launching soon.

Start free at launch, then move up to Teams, Business, or MSP without migrating data, retraining your team, or switching platforms.