An IT documentation and CMDB platform built for small teams
Up to 10 technicians, 500 configuration items, and Microsoft 365 sync. The IT documentation and CMDB platform small IT departments and growing small businesses actually use - one product instead of three.
For: Small IT departments (2 to 10 technicians), small businesses with growing inventories, and emerging MSPs that want a real CMDB before they grow into the MSP plan.
Why Kovira fits
Small IT teams sit in an awkward spot. You have outgrown the spreadsheet, but the tools aimed at you are either documentation-only (IT Glue, Hudu) or ticketing-only (Freshservice, Zendesk Support). To get a working CMDB, you end up running two or three products and stitching them together with CSVs.
Kovira is one product that covers all three. The Teams plan ships up to 10 technician seats, 500 configuration items, Microsoft 365 directory sync (Entra ID + Intune), unlimited ATLAS endpoint agents, VECTOR network scanning, structured documentation with a password vault, incidents, changes, and a workflow engine. No add-ons, no third-party connectors to maintain, no integration tax.
Where IT Glue and Hudu stop, Kovira keeps going: dependency mapping that updates from your scans, change enablement with independent approvers, and workflow automation that fires on real CMDB events. Where Freshservice and ManageEngine ServiceDesk Plus stop, Kovira gives you the documentation and password-vault layer you would otherwise bolt on separately.
What you get
What's in the Teams plan
The full platform with limits sized for small IT departments and small businesses.
- Up to 10 technician seats
- 500 configuration items across every CI type
- Unlimited ATLAS endpoint agents (Windows + Linux)
- VECTOR network scanning with topology mapping
- Microsoft 365 sync: Entra ID users, groups, and Intune devices
- 500 MiB of structured document storage
- Incidents, changes, workflows, and password vault
- 100 API calls per hour, 10 workflow executions per hour
Discovery that keeps the inventory honest
VECTOR + ATLAS + Microsoft 365 - one source of truth.
Three discovery sources keep the CMDB current without anyone having to remember. VECTOR scans your subnets and surfaces every device on the network. ATLAS agents on Windows and Linux endpoints report hardware, software, and security posture. The Microsoft 365 connector syncs Entra ID users and groups, plus Intune managed devices.
Records from all three are correlated into single configuration items. A laptop discovered by VECTOR, reporting via ATLAS, and registered in Intune becomes one CI - not three duplicates - with the source of every field tracked.
Highlights
- VECTOR network scanning across unlimited subnets
- Unlimited ATLAS endpoint agents
- Microsoft 365 (Entra + Intune) background sync
- Cross-source deduplication and provenance tracking
Runbooks, SOPs, and a real password vault
The IT Glue / Hudu workflow, with the CMDB right next to it.
Documents in Kovira are structured into content blocks - headings, text, checklists, tables, code samples, callouts, and link lists. They link directly to the CIs they describe, so the runbook for the file server lives next to the file server itself, not in a separate wiki.
The built-in password vault stores secrets against the CIs that own them. Router admin passwords, database service accounts, third-party API keys - all attached to the right configuration item with audit trail on every read and write.
Highlights
- 10 structured card types for runbooks, SOPs, and KB articles
- Documents linked to CIs
- Built-in password vault with per-access audit
- Live collaborative editing with author-locked free-text cards
Tickets, changes, SLAs, and automations the team actually uses
ITILv4-aligned, without an ITILv4 implementation project.
Incidents and changes are first-class citizens in Kovira. Open an incident from any CI and it carries the dependency context with it. Incidents track the ITIL fields that matter (priority matrix, response and resolution SLA timers, resolution and closure codes, watchers, parent and child links, postmortem references). Raise a change, route it through approvals, and the platform enforces an independent approver before it can move forward.
Connect a Microsoft 365 support@ mailbox (one on Teams) and email becomes incidents in seconds, with replies threaded back as comments. The workflow engine fires on CMDB events, ticket transitions, SLA events, schedules, and incoming email. Common patterns - acknowledge an inbound ticket, notify a Teams channel when a critical CI changes status, create a ticket when an SSL certificate is 30 days from expiry, run a webhook when a high-priority incident opens - take minutes to set up. Built-in system workflows already handle ticket-created and SLA at-risk and breach notifications out of the box.
Highlights
- Incidents with response and resolution SLAs, watchers, parent and child links
- Independent approver enforced on changes
- Triggers: CI changes, incidents, SLA events, schedules, incoming email
- Built-in email automations for ticket-created, assigned, SLA at risk, and SLA breach
- 1 monitored Microsoft 365 mailbox on the Teams plan
- 10 workflow executions per hour on the Teams plan
Microsoft 365 fits in
Entra ID, Intune, and Kovira speak the same language.
The Microsoft 365 connector syncs users, security groups, directory roles, and managed devices in the background. Synced records correlate automatically with whatever VECTOR and ATLAS have already discovered, so a laptop in Intune is not a separate CI from the same laptop reporting via the agent.
It is the same connector the Business and MSP plans use - first available on Teams.
Highlights
- Users, groups, and roles from Entra ID
- Managed devices from Intune
- Background sync, no configuration required
- Correlation with VECTOR and ATLAS data sources
Switching from another tool?
Switching from a small-team IT tool
Kovira is most often picked by small teams that have hit the wall on a documentation-only or ticketing-only product. Here is how it lines up with the tools you have probably evaluated already.
Coming from IT Glue
IT Glue documents IT well but does not include a real CMDB, ITSM tickets, network discovery, or endpoint agents. Kovira ships all of that in one product, with no minimum team size.
Coming from Hudu
Hudu is a modern documentation platform - clean editor, good vault, no ITSM. Kovira gives you the same documentation experience and adds incidents, changes, workflows, and a CMDB with dependency mapping.
Coming from Freshservice
Freshservice is a polished ticketing system, but its CMDB is shallow and discovery comes as a paid add-on. Kovira's CMDB is the centre of the product, with discovery and documentation included on the Teams plan.
Coming from ManageEngine ServiceDesk Plus
ServiceDesk Plus is feature-rich but heavy to deploy and configure. Kovira reaches the same operational surface (CMDB + tickets + changes + automation) with a fraction of the rollout effort.
Coming from Atera
Atera bundles RMM with a help desk for small MSPs and IT teams. Kovira focuses on the CMDB / documentation / ITSM layer that Atera leaves shallow, and pairs cleanly alongside an RMM rather than trying to be one.
Coming from SolarWinds Service Desk
Service Desk has solid ticketing but limited documentation depth and CMDB modelling. Kovira gives small teams a richer CMDB and a built-in documentation layer in the same product.
Common questions
Is Kovira a good IT Glue alternative for a small team?
For most small teams, yes. Kovira covers IT Glue's core documentation and password-vault use cases and adds a typed CMDB, network discovery, endpoint agents, incidents, changes, and workflow automation - with no minimum team size. Teams that depend on IT Glue's deepest documentation workflows should evaluate Kovira's editor before migrating.
How does the Teams plan compare with Hudu?
Hudu and Kovira both ship clean documentation and password-vault experiences. Where they diverge is the rest of the platform: Kovira adds a real CMDB with dependency mapping, ITSM (incidents, changes, workflow automation), VECTOR network scanning, and ATLAS endpoint agents in the same product.
Can I use Kovira instead of Freshservice for ticketing?
Yes. Kovira ships incident, problem, and change management with SLAs and workflow automation. The difference from Freshservice is that the CMDB sits underneath - tickets carry CI context, change approvals enforce independence, and discovery keeps the inventory current without a separate add-on.
What if we grow past 10 technicians?
Move up to the Business plan, which removes the seat and CI caps and lifts the API and workflow throughput. Your data, workflows, documents, and audit trail come with you - same product, larger limits.
Do you support multi-tenant workspaces on the Teams plan?
No - multi-tenant workspaces are an MSP-plan feature. The Teams plan is single-workspace and best suited to internal IT teams and small businesses. Emerging MSPs typically start on Teams to learn the product, then move to MSP when they need separate workspaces per client.
Be ready on launch day
Kovira is launching soon. The free tier will include the full CMDB, VECTOR network scanning, and ATLAS endpoint agents. Leave your email and be first in line.